The Customer Is Still Right. Are You?
Original Air Date: August 1, 2019
The Guests
- Toby Scammell, Womply
- Janelle Estes, UserTesting
- Erik Archer, Treasure Data
- Adam Johnson, ActiveCampaign
About the Discussion
You can’t look anywhere in the data world these days without encountering these two words: Customer Experience! Quite suddenly, every company is embracing a significant focus on improving the experience that customers have. What’s the key ingredient here? Data! Having the right information in the right hands at the right time: that’s the critical success factor. How can that be done? Tune into this episode of DM Radio to find out!
Eric Kavanagh
CEO, The Bloor Group
Eric has nearly 30 years of experience as a career journalist with a keen focus on enterprise technologies. He designs and moderates a variety of New Media programs, including The Briefing Room, DM Radio and Espresso Series, as well as GARP’s Leadership and Research Webcasts. His mission is to help people leverage the power of software, methodologies and politics in order to get things done.
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